Contact information

Contact Information

Organized Workspace — Customer Support

A well-organised workspace is built around practical choices, dependable essentials and clear information. At Organized Workspace, we want customers to feel supported throughout the shopping experience, from exploring our office supplies collection to receiving an order and getting help when needed.

Whether you have a question about a product, need assistance with an order or want to discuss a return, our customer support team is available by email.

1. Business Details

Business Name: Organized Workspace

Business Address:
Rua do Crucifixo
Lisboa, PT-11 1100-184
Portugal

Customer Support Email:
support@neatkitchenbase.com

Official Website:
https://www.neatkitchenbase.com

Please use the contact details published above for enquiries relating to purchases made through our website.

2. Customer Service Enquiries

You can contact us about the following matters.

Product Information

If you would like more information about an office supply or workspace accessory, please provide the product name or a link to the relevant product page.

Depending on the information available for the item, we may be able to clarify:

  • Product dimensions.

  • Materials and finishes.

  • Colour and design.

  • Quantity and included components.

  • Intended use.

  • Assembly or care information.

  • Other specifications shown in the listing.

We encourage customers to check the product page carefully before ordering, especially when dimensions, compatibility or a particular feature are important to their decision.

Order Status and Confirmation

If you have already placed an order and would like assistance, please include your order number and the email address used during checkout.

We can use those details to help identify the relevant transaction and review available order information.

Shipping and Delivery

For questions about shipping fees, delivery estimates, tracking information or delayed parcels, please include your order number and delivery postcode.

If tracking shows that a parcel has been delivered but you cannot locate it, please explain the situation so that we can review the available information.

Returns, Refunds and Withdrawal Requests

If you wish to return a product, withdraw from an eligible online purchase or request a refund, please contact us with your order number and a clear description of your request.

For statutory withdrawal requests, please state clearly that you wish to withdraw from the purchase and identify the relevant order. You do not need to provide a reason to exercise the right where it applies.

Damaged, Defective or Incorrect Items

If an item arrives damaged, incomplete or different from the product ordered, please contact us promptly.

Photographs may help us understand the issue. Please include them where practical, along with your order number and a short description.

Website and Checkout Assistance

If you encounter an issue while browsing, using the shopping cart or completing checkout, describe what happened and include a screenshot where helpful.

For your security, do not send full payment card numbers, card security codes or account passwords by email.

Privacy and Data Protection

For questions about personal information, access requests, correction requests or other GDPR-related matters, please contact us using the published support email.

Please identify your message as a privacy enquiry so that it can be directed appropriately.

3. How to Contact Us Efficiently

To help us review your request without unnecessary delays, please include the following details where relevant:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The product name or product page link.

  • A clear description of the question or issue.

  • Photographs or screenshots, if they help explain the matter.

Please provide only the information needed to handle your enquiry. Do not send passwords or complete payment credentials.

4. Recommended Email Subject Lines

You may use one of the following subject lines to help us identify your message:

  • Product Information — Organized Workspace

  • Order Status — Order #[Your Order Number]

  • Shipping Question — Order #[Your Order Number]

  • Return Request — Order #[Your Order Number]

  • Refund Enquiry — Order #[Your Order Number]

  • Damaged or Incorrect Item — Order #[Your Order Number]

  • Right of Withdrawal — Order #[Your Order Number]

  • Privacy Request — Organized Workspace

Replace the example order number with your actual order number where applicable.

5. Our Customer Support Approach

We aim to handle enquiries professionally, respectfully and with attention to the details of each request.

Some questions can be answered using the product listing or order information. Other matters may require us to review payment records, delivery updates, photographs or information from a service provider.

If we need additional information, we will explain what is required and how it may help us assess the matter.

We aim to respond within a reasonable period. Response times may vary during weekends, public holidays and periods of unusually high enquiry volume.

Any statutory response or refund deadlines that apply under Portuguese or EU law remain unaffected by general customer service response estimates.

6. Business Correspondence

Our published customer support channel is email:

support@neatkitchenbase.com

For important matters such as withdrawal requests, refund enquiries and formal complaints, we recommend retaining a copy of your correspondence and any related order confirmation or proof of purchase.

Written records can help both parties understand the request and the steps taken to resolve it.

7. Consumer Complaints

If you are dissatisfied with a product or service, we encourage you to contact us first so that we have an opportunity to review the matter.

Consumers in Portugal may also have access to the applicable consumer complaints mechanisms, including the official electronic complaints book where the business is subject to that requirement, and competent alternative dispute-resolution bodies.

Relevant information about complaint handling and any applicable dispute-resolution arrangements should be made available on the website in accordance with Portuguese law.

8. Contact Summary

Organized Workspace
Rua do Crucifixo, Lisboa, PT-11 1100-184
Portugal

Customer Support Email: support@neatkitchenbase.com
Website: www.neatkitchenbase.com

Thank you for choosing Organized Workspace. We appreciate your interest in our office supplies collection and welcome the opportunity to assist with your shopping experience.