Terms of service

Terms of Service

Effective Date: 12 November 2026

Welcome to Organized Workspace. These Terms of Service establish the conditions governing access to and use of www.neatkitchenbase.com, including browsing our office supplies collection, placing orders, making payments and communicating with our customer service team.

Our goal is to provide a clear and reliable online shopping experience. Please read these terms carefully before using the website or submitting an order.

These terms are intended to comply with the laws applicable in Portugal and the European Union. If any provision conflicts with a mandatory consumer protection rule, the applicable legal requirement will prevail.

1. Business Information

Business Name: Organized Workspace
Business Address: Rua do Crucifixo, Lisboa, PT-11 1100-184, Portugal
Customer Service Email: support@neatkitchenbase.com
Website: https://www.neatkitchenbase.com

The registered legal entity name, Portuguese tax identification number (NIF), company registration details and other mandatory business disclosures should be completed on the website once verified.

2. Scope of These Terms

These Terms of Service apply to visitors, customers and other users who access or interact with our website.

They cover:

  • Website access and acceptable use.

  • Product information and descriptions.

  • Prices and payment.

  • Order submission and acceptance.

  • Shipping and delivery.

  • Returns, refunds and legal guarantees.

  • Website content and intellectual property.

  • Customer communications.

  • Applicable law and dispute handling.

Separate policies, including our Privacy Policy, Return and Refund Policy and Shipping Policy, provide additional details on specific subjects.

3. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the website's operation or security.

  • Introduce malicious software, harmful code or unauthorised scripts.

  • Attempt to gain unauthorised access to customer accounts or website systems.

  • Use automated methods to disrupt the website or collect information in an unlawful manner.

  • Submit false, misleading or impersonated information.

  • Infringe the intellectual property or other rights of third parties.

We may take reasonable measures to protect the website and its users from misuse, including restricting access where necessary and legally permitted.

4. Product Categories and Descriptions

Organized Workspace offers office supplies and related products intended to support everyday work, organisation and productivity.

Depending on the items available at a given time, the collection may include:

  • Desk and workspace accessories.

  • Office organisation products.

  • Stationery and writing supplies.

  • Storage and filing accessories.

  • Desktop tools and practical workplace essentials.

  • Other products presented in the relevant online collection.

Each product page should provide information relevant to the particular item, such as dimensions, materials, colour, quantity, included components, intended use and care instructions where applicable.

Customers should review the product description carefully before purchasing.

We do not guarantee a particular feature, material, technical specification or compatibility unless that information is expressly stated for the product.

5. Product Images and Presentation

We use product images, illustrations and descriptions to help customers understand the products available.

Actual appearance may vary slightly due to lighting, photography, screen settings and device displays.

Such differences do not permit a product to be materially different from its description or the agreed specifications.

Where a product image is illustrative, the relevant listing should make that clear. If a product is materially misdescribed, the customer's statutory rights remain unaffected.

6. Prices and Currency

Prices and applicable charges are displayed during the shopping process and at checkout.

The shipping arrangement supplied for this store is:

  • Free shipping for orders with a merchandise subtotal of US$10 or more.

  • US$5.99 shipping for orders with a merchandise subtotal below US$10.

The applicable currency must be clearly identified before the customer completes the purchase. The final checkout summary should display the total amount payable, including applicable taxes and mandatory charges.

If the website actually charges customers in euros, the USD threshold and shipping fee must be replaced with the correct EUR amounts and reflected consistently in the checkout and published policies.

We aim to keep prices and product information accurate. If a material error is identified before fulfilment, we may contact the customer to explain the situation and discuss the available options in accordance with applicable law.

7. Orders and Contract Formation

When you submit an order, you are making an offer to purchase the selected products under the information and conditions displayed at checkout.

An automated order confirmation indicates that we have received your order. It does not necessarily confirm that the order has been accepted or dispatched.

An order may require additional review where:

  • Payment has not been authorised.

  • A product is unavailable.

  • Delivery information is incomplete.

  • A material pricing or listing error has been identified.

  • There are reasonable indications of fraud or unauthorised activity.

If we cannot fulfil an order after payment has been taken, we will notify you and arrange any refund required by law.

Before completing checkout, the customer must be able to review the order details, total price and relevant terms. The final order button or equivalent function must clearly indicate that submitting the order creates an obligation to pay, as required by applicable distance-selling rules.

8. Payment

Payment must be completed through one of the methods displayed at checkout.

By submitting payment, you authorise the relevant payment provider to process the transaction for the amount shown in the order summary.

Payment services may use security checks, fraud screening or authentication procedures. These processes may be governed by the payment provider's own terms.

We do not ask customers to send full payment card details or security codes through ordinary email.

If you receive an unexpected payment request claiming to come from Organized Workspace, contact us using the email address published on our website before providing additional information.

9. Shipping and Delivery

Shipping fees are calculated according to the merchandise subtotal:

  • Orders of US$10 or more qualify for free shipping.

  • Orders below US$10 are subject to a US$5.99 shipping fee.

Available delivery destinations, shipping methods and estimated delivery times will be displayed at checkout or communicated through relevant order information.

Unless otherwise agreed, Portuguese and EU consumer rules generally require delivery within the applicable agreed period and, where no other period has been agreed, within 30 days from the conclusion of the contract.

If we fail to deliver within the applicable period, the customer may have rights to request delivery within an additional appropriate period or terminate the contract in the circumstances provided by law.

The risk of loss or damage generally transfers to the consumer when the consumer or a nominated third party, other than the carrier, takes physical possession of the goods. Different rules may apply where the consumer independently appoints a carrier not offered by the seller.

Please consult our Shipping Policy for further information.

10. Right of Withdrawal

Consumers purchasing eligible goods online generally have a 14-day right of withdrawal under Portuguese law.

This right normally allows the customer to withdraw from the purchase without giving a reason, subject to statutory exceptions.

The withdrawal period for physical goods generally begins when the consumer or their nominated recipient takes possession of the goods.

Please consult our Return and Refund Policy for instructions on how to exercise this right, return the products and receive a refund.

11. Legal Guarantee of Conformity

Products sold to consumers must comply with the applicable legal requirements.

Under Portuguese Decree-Law No. 84/2021, the seller is generally responsible for a lack of conformity that becomes apparent within three years after delivery of new movable goods.

Where a product does not conform to the purchase agreement, consumers may be entitled to repair, replacement, price reduction or termination of the contract, subject to the statutory conditions.

The legal conformity guarantee is separate from any commercial warranty offered by a manufacturer or seller.

Nothing in these terms limits mandatory consumer rights.

12. Customer Responsibilities

Customers should provide accurate information when placing an order and use products in accordance with the information and instructions supplied with them.

Please:

  • Review product dimensions and specifications before purchasing.

  • Check the delivery address before submitting an order.

  • Follow relevant assembly, use and care instructions.

  • Keep order confirmations and purchase records.

  • Contact us if a product arrives damaged or does not match its description.

These responsibilities do not reduce the seller's obligations under applicable consumer protection law.

13. Promotions and Discount Codes

We may offer discount codes, promotional pricing, seasonal offers or other special arrangements.

Unless an offer states otherwise, promotional codes may be:

  • Valid only for a specified period.

  • Restricted to selected products.

  • Subject to minimum purchase requirements.

  • Limited to one use per customer or transaction.

  • Unavailable in combination with other offers.

Any material restrictions should be clearly presented with the relevant promotion.

Promotional conditions do not override statutory consumer rights or permit misleading advertising.

14. Intellectual Property

Unless otherwise stated, original website content, including text, graphics, logos, page designs, product descriptions and other materials, may be owned by or licensed to Organized Workspace or the relevant rights holders.

You may access and use this content for personal browsing and shopping.

You must not reproduce, republish, modify, distribute or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks, product names and logos remain the property of their respective owners.

15. Customer Reviews and Submissions

If the website allows customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that your submissions are lawful and do not infringe another person's rights.

You must not submit content that:

  • Is fraudulent or deliberately misleading.

  • Infringes copyright, trademarks or other intellectual property.

  • Contains unlawful, abusive or defamatory material.

  • Discloses another person's personal information without authorisation.

  • Is unrelated to the relevant product or service in a manner that disrupts the website.

Where you voluntarily submit content for publication, you grant us a non-exclusive permission to use and display it for reasonable store-related purposes, subject to applicable law and any rights you retain.

16. Third-Party Services

Our website may use services operated by independent third parties, including payment processors, website hosting providers, delivery companies, analytics services and other technical providers.

These providers may have their own terms, privacy policies and operating conditions.

We do not control every aspect of an independent third party's systems. However, this does not remove any legal responsibility that remains with us as the seller.

17. Website Availability

We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

  • Maintenance or software updates.

  • Hosting or network problems.

  • Security incidents.

  • Technical failures.

  • Circumstances outside our reasonable control.

We may update or modify website features where reasonably necessary. Such changes will not remove rights arising from a completed purchase or mandatory consumer protections.

18. Liability

Nothing in these Terms of Service excludes, restricts or modifies any liability, guarantee or consumer remedy that cannot lawfully be excluded under Portuguese or EU law.

Subject to mandatory law, we are not responsible for losses caused solely by unlawful use of the website or use of a product contrary to clear and appropriate instructions, where such limitation is legally permitted.

Any limitation will apply only to the extent permitted by applicable law.

19. Privacy and Personal Data

Personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

Please review the Privacy Policy for information about the collection, use, retention and disclosure of personal data.

20. Governing Law and Consumer Protection

These Terms of Service are governed by the laws of Portugal and applicable European Union law.

Where a consumer resides in another EU Member State and mandatory consumer protection rules of that country apply, nothing in these terms is intended to deprive the consumer of protections that cannot lawfully be excluded by agreement.

Any dispute will be handled in accordance with the applicable jurisdiction and consumer dispute-resolution rules.

21. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business, products, website features or legal obligations.

The current version will be published on our website with an updated effective date.

Changes will not retrospectively remove statutory rights or alter a completed transaction in a way prohibited by law.

22. Contact Information

For questions about these terms, an order, a product or website use, please contact:

Organized Workspace
Rua do Crucifixo
Lisboa, PT-11 1100-184
Portugal

Email: support@neatkitchenbase.com
Website: https://www.neatkitchenbase.com