Legal notice

Legal Notice

Effective Date: 12 November 2026

This Legal Notice applies to the website www.neatkitchenbase.com, including its content, product information, online shopping functions and related services.

The website is presented under the business name Organized Workspace, with the business address and contact information stated below. Visitors and customers should read this notice together with the website's Terms of Service, Privacy Policy, Return and Refund Policy and Shipping Policy.

1. Website Operator

Business or Trading Name: Organized Workspace

Business Address:
Rua do Crucifixo
Lisboa, PT-11 1100-184
Portugal

Customer Service Email: support@neatkitchenbase.com

Website: https://www.neatkitchenbase.com

Additional Business Identification Information

Portuguese and EU e-commerce rules may require further information about the trader to be displayed clearly and accessibly.

Before publication, the website operator should complete and verify the following details:

  • Registered legal entity name, if different from the trading name.

  • Portuguese tax identification number (NIF).

  • Commercial registration details, where applicable.

  • Registered office or full establishment address, as legally required.

  • Telephone contact details, where required.

  • VAT identification details, where applicable.

  • Details of any relevant professional authorisation or supervisory body, if applicable.

These details have not been invented in this notice because they were not supplied.

2. Applicable Legal Framework

The website and consumer transactions are intended to operate in accordance with the laws of Portugal and applicable European Union legislation.

Relevant legal instruments may include:

  • Decree-Law No. 24/2014, governing distance and off-premises consumer contracts.

  • Decree-Law No. 84/2021, governing consumer rights in the sale of goods and digital content or services.

  • Law No. 24/96, establishing the general consumer protection framework in Portugal.

  • Decree-Law No. 7/2004, governing certain aspects of electronic commerce and information society services.

  • Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

  • Law No. 58/2019, implementing the GDPR in the Portuguese legal system.

  • Decree-Law No. 156/2005, as amended, concerning the complaints book framework.

  • Other applicable Portuguese, EU and international rules.

The applicable legal provisions depend on the nature of the transaction, the customer's location and the services provided.

3. Consumer Protection and Legal Guarantees

Customers purchasing goods as consumers benefit from mandatory protections under Portuguese and EU law.

These protections may include:

  • The right to receive goods that conform to the contract.

  • The right to accurate product descriptions and material information.

  • The statutory right of withdrawal for eligible distance purchases.

  • Remedies for faulty, damaged or non-conforming products.

  • Protection against misleading commercial practices.

  • The right to clear information about the trader, prices, delivery and complaints.

For new movable goods, Portuguese law generally provides a three-year legal conformity period from delivery.

Nothing in this Legal Notice, or elsewhere on the website, is intended to exclude, restrict or modify a consumer right that cannot lawfully be excluded.

4. Product Information and Commercial Presentation

Organized Workspace aims to provide product descriptions and commercial information that are clear, accurate and relevant to customers.

The website may display information relating to office supplies, workspace accessories, stationery, storage products and other workplace essentials.

Product listings may include:

  • Product names and descriptions.

  • Dimensions and quantities.

  • Materials and finishes.

  • Colours and design features.

  • Included components.

  • Intended uses.

  • Care or assembly information.

  • Prices and delivery details.

Customers should review the relevant listing before completing an order.

Product characteristics should not be assumed unless they are stated in the product description or otherwise confirmed by us. For example, a particular material, load capacity, technical compatibility or safety certification should not be inferred from a photograph alone.

Nothing in this notice permits a product to be materially different from its description or from a specific representation made to the customer.

5. Product Images and Visual Materials

Product images are provided to help customers understand the appearance and general characteristics of the items offered.

Actual product appearance may differ slightly because of:

  • Screen calibration.

  • Device display settings.

  • Lighting conditions.

  • Photography methods.

  • Differences in individual production batches, where relevant.

These variations do not excuse a material mismatch between the product supplied and the product described.

Where a photograph is illustrative rather than an exact representation, the relevant product page should make that clear.

6. Pricing, Currency and Shipping Charges

Prices and delivery charges are displayed during the online shopping process.

The shipping arrangement supplied for this store is:

  • Free shipping for orders with a merchandise subtotal of US$10 or more.

  • A shipping fee of US$5.99 for orders with a merchandise subtotal below US$10.

The website must clearly identify the currency in which customers will be charged. If the checkout processes payments in euros, the USD amounts above must be replaced with accurate EUR amounts.

The final price payable should be clearly presented before the customer places an order, including applicable taxes, shipping costs and other mandatory charges.

Promotional prices, discount codes and special offers may be subject to conditions. Those conditions should be clearly disclosed alongside the relevant offer.

We aim to maintain accurate commercial information and to correct material errors when identified. Nothing in this notice authorises misleading price displays or undisclosed mandatory charges.

7. Electronic Commerce and Order Information

The website may allow customers to browse products, select items, submit orders and make payments electronically.

Before completing a purchase, customers should be able to access the information required by applicable law, including:

  • The main characteristics of the goods.

  • The identity and geographic address of the trader.

  • The total price and applicable additional charges.

  • Available payment methods.

  • Delivery arrangements and relevant timing information.

  • The right of withdrawal and its conditions.

  • Information about legal guarantees.

  • Relevant complaint-handling and dispute-resolution information.

The final checkout function should clearly communicate that submitting an order creates an obligation to pay.

An automated acknowledgement of an order should not be confused with dispatch confirmation unless the message expressly confirms dispatch.

8. Intellectual Property

Unless otherwise identified, website content may be protected by copyright, trademark and other intellectual property laws.

This may include:

  • Original written content.

  • Website graphics and design elements.

  • Logos and branding.

  • Product descriptions.

  • Photographs and illustrations.

  • Page layouts and visual materials.

  • Other original website content.

Such materials may be owned by or licensed to Organized Workspace or the relevant rights holders.

Visitors may use the website for ordinary personal browsing and shopping. Reproduction, distribution, modification, publication or commercial exploitation of protected materials without permission is prohibited except where permitted by law.

Third-party names, trademarks and product logos remain the property of their respective owners.

9. Third-Party Links and Services

The website may contain links to third-party websites or use services operated by independent providers.

These may include payment services, delivery providers, analytics platforms, website hosting services and social media tools.

Third-party websites and services may have their own terms of use, privacy policies and security practices.

Organized Workspace does not control every aspect of an independent third party's operations. The presence of a link does not necessarily constitute an endorsement of all content or services provided by that third party.

This section does not remove any responsibility that remains with Organized Workspace under applicable law.

10. Privacy and Data Protection

Personal data collected through the website is addressed in our Privacy Policy.

The website may process personal data for purposes such as order fulfilment, payment administration, customer support, delivery, website security and legally permitted marketing.

Where the GDPR applies, personal data must be processed on an appropriate legal basis and subject to the rights and protections established by that regulation.

For information about data collection, retention, international transfers and individual rights, please consult the Privacy Policy.

11. Website Availability and Technical Information

We aim to keep the website accessible and functioning properly.

However, temporary interruptions may occur because of:

  • Scheduled maintenance.

  • Software updates.

  • Hosting or network problems.

  • Security incidents.

  • Technical failures.

  • Circumstances outside our reasonable control.

We may update website features, product pages or technical systems where reasonably necessary to maintain and improve the store.

Nothing in this section excludes a legal obligation that cannot lawfully be excluded.

12. Complaints and Alternative Dispute Resolution

We encourage customers to contact us directly if they have a concern about a product, purchase, delivery or other aspect of our service.

Customer Support Email: support@neatkitchenbase.com

Consumers in Portugal may also have access to the official complaints book system and to alternative dispute-resolution mechanisms for consumer disputes, subject to the applicable rules.

The relevant consumer arbitration centre or alternative dispute-resolution entity should be identified on the website once the appropriate entity has been confirmed for the business and its activities.

We do not name a particular arbitration centre here because the correct centre may depend on the trader's location, activity and applicable jurisdiction.

13. Limitation of Legal Effect

This Legal Notice provides general information about the website operator, legal framework and use of website content.

It does not replace the Terms of Service, Privacy Policy, Return and Refund Policy or Shipping Policy.

If any statement in this notice conflicts with a mandatory provision of Portuguese or EU law, the mandatory legal provision will prevail.

Nothing in this notice excludes or restricts consumer rights, statutory guarantees or liabilities that cannot lawfully be excluded or restricted.

14. Updates to This Legal Notice

We may update this notice to reflect changes in our business identity, website functions, product range or legal obligations.

The current version will be published on the website with an updated effective date.

If the registered legal entity, business address, tax identification number or official contact details change, the relevant website information should be updated accordingly.

15. Contact Details

For questions about this Legal Notice, website ownership information or legal enquiries relating to the store, please contact:

Organized Workspace
Rua do Crucifixo
Lisboa, PT-11 1100-184
Portugal

Email: support@neatkitchenbase.com
Website: https://www.neatkitchenbase.com

End of Legal Notice