Shipping policy

Shipping Policy

Effective Date: 12 November 2026

Organized Workspace aims to make every order straightforward from checkout to delivery. Whether you are purchasing practical desk accessories, stationery, storage solutions or other office essentials, we want you to understand how shipping fees are calculated, how orders are prepared and what to do if a parcel is delayed or arrives with a problem.

This Shipping Policy applies to purchases made through www.neatkitchenbase.com.

Business: Organized Workspace
Address: Rua do Crucifixo, Lisboa, PT-11 1100-184, Portugal
Customer Service: support@neatkitchenbase.com

1. Shipping Fees

Our current shipping fee structure is based on the merchandise subtotal of your order.

Order merchandise subtotal Shipping fee
US$10 or more Free shipping
Below US$10 US$5.99

The threshold is calculated using the merchandise subtotal before the shipping fee is added. Any discounts or promotional adjustments will be reflected in the checkout calculation.

The applicable shipping charge should be displayed before you submit your order.

Important Currency Information

The shipping threshold and fee above are stated in US dollars because those are the amounts supplied for this store.

As Organized Workspace is based in Portugal, please ensure that the website clearly identifies the currency customers will actually pay. If checkout charges customers in euros, the threshold and fee must be converted to the correct EUR amounts and updated consistently on the website, checkout page and policy documents.

The total payable amount, including applicable taxes and delivery charges, must be clearly disclosed before the purchase is completed.

2. Order Processing

Once an order has been submitted, the order enters the processing stage.

Depending on the products and fulfilment arrangements, this process may include:

  • Reviewing the order details.

  • Confirming payment authorisation.

  • Checking product availability.

  • Preparing the selected office supplies.

  • Checking the order contents.

  • Packing the products for transport.

  • Arranging collection or dispatch through a delivery provider.

Order processing time is separate from transit time. Receiving an order confirmation does not necessarily mean that the parcel has already been dispatched.

We aim to prepare orders as efficiently as reasonably possible. Actual processing times may vary depending on stock availability, order volume, weekends, public holidays and fulfilment arrangements.

If an order cannot be processed as expected, we will take reasonable steps to contact the customer using the details supplied at checkout.

3. Delivery Times

Delivery estimates may depend on:

  • The destination country and postcode.

  • The delivery method selected.

  • The location from which the order is fulfilled.

  • Carrier schedules and network capacity.

  • Public holidays and seasonal demand.

  • Customs procedures for international deliveries, where applicable.

Any delivery estimate shown on the website or in an order confirmation should be treated as an estimate unless a specific delivery date has been expressly agreed.

Under Portuguese consumer rules, where no different delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the conclusion of the contract.

If we cannot deliver within the applicable period, the customer may have the right to require delivery within an additional appropriate period or terminate the contract in the circumstances provided by law.

4. Shipping Destinations

The delivery destinations available for an order are determined by the options displayed at checkout.

If your address cannot be selected or the checkout does not offer a delivery method, please contact us before placing your order.

Some locations may be unavailable because of carrier restrictions, remote-area limitations, customs requirements or other logistical considerations.

We do not promise delivery to a location unless the checkout or an agreed order arrangement confirms that delivery is available.

5. Dispatch Confirmation and Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Depending on the carrier, the tracking page may allow you to:

  • Confirm that the parcel has entered the delivery network.

  • Follow its progress.

  • Review delivery attempts.

  • Check available delivery updates.

  • Identify whether further delivery arrangements are needed.

Tracking information may not become active immediately after dispatch. Some delivery providers require time to register the first scan.

If you have not received tracking information or the tracking page does not update after a reasonable period, contact us at support@neatkitchenbase.com and include your order number.

6. Delivery Address Requirements

Please check your delivery details carefully before completing checkout.

The information should include, where applicable:

  • Recipient's full name.

  • Street name and building number.

  • Apartment, floor or unit number.

  • City or locality.

  • Postal code.

  • Country.

  • Contact telephone number, if requested.

An incomplete or inaccurate address may cause delivery delays, failed delivery attempts or the return of a parcel to the sender.

If you discover an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the information if the parcel has not yet reached a stage where changes are no longer possible.

Once a parcel has been handed to a delivery provider, address changes may depend on that provider's procedures and cannot be guaranteed.

7. Packaging and Order Preparation

Office supplies can include products of different sizes, shapes and levels of fragility. We aim to prepare parcels with reasonable care and use packaging suitable for the items being shipped.

Where appropriate, products may be packed with protective materials to help reduce movement or damage during transport.

Please inspect the parcel when it arrives. If the external packaging appears seriously damaged, you may wish to photograph it before opening or discarding it.

If a product inside the parcel is damaged, incomplete or incorrect, contact us so that we can review the situation.

8. Damaged or Incorrect Deliveries

If an item arrives damaged, defective or different from what you ordered, please email support@neatkitchenbase.com.

To help us assess the issue, provide:

  • Your order number.

  • The product name or description.

  • A short explanation of the problem.

  • Photographs of the affected item, where practical.

  • Photographs of the outer parcel and internal packaging, if relevant.

Please retain the affected item and packaging until we have reviewed your enquiry, provided it is reasonable and safe to do so.

We will assess the issue and arrange an appropriate solution in accordance with the purchase agreement and applicable consumer law.

Where the issue is a lack of conformity for which we are responsible, the consumer must not be charged the necessary costs of restoring conformity, including applicable transport costs.

9. Delayed Parcels

If your parcel has not arrived within the estimated delivery period, please contact us.

We may:

  1. Review the order and dispatch information.

  2. Check the available tracking details.

  3. Contact the delivery provider where appropriate.

  4. Request further information if needed.

  5. Explain the available next steps under the circumstances.

We understand that a delayed order can disrupt plans, particularly when office supplies are needed for everyday work. We will make reasonable efforts to investigate the matter and keep you informed.

10. Parcels Marked as Delivered but Not Received

If tracking indicates that a parcel has been delivered but you cannot locate it, consider checking:

  • Whether another household member or authorised recipient accepted it.

  • Whether the parcel was left in a designated safe place.

  • Whether the building reception, mailroom or delivery point accepted it.

  • Whether the carrier provides a delivery photograph or additional details.

If the parcel remains missing, contact us with your order number and tracking reference.

A carrier's delivery status will be considered as part of the investigation, but it does not automatically resolve every delivery dispute or remove any applicable consumer rights.

11. Split Shipments

Some orders may be dispatched in more than one parcel.

This may occur because of product availability, different fulfilment locations, parcel dimensions or other operational requirements.

Where an order is split, tracking information may be supplied separately for each shipment if available.

If part of your order has arrived but another item is missing, please contact us before placing a replacement order.

12. International Deliveries and Customs

For shipments crossing international borders, customs duties, import taxes, clearance fees or other charges may apply depending on the destination and the shipping arrangement.

Where these charges are not included in the checkout total, they may be requested by the relevant customs authority or delivery provider.

Customers should review any destination-specific information presented before completing their purchase.

We will not describe customs duties or import charges as included unless the relevant delivery arrangement actually includes them.

13. Delivery Risk and Receipt of Goods

For consumer purchases where we arrange delivery, the risk of loss or damage generally transfers to the consumer when the consumer or a third party nominated by the consumer, other than the carrier, takes physical possession of the goods.

Where the consumer independently appoints a carrier that was not offered by the seller, different statutory rules may apply.

This section is intended to explain the general legal position and does not remove any mandatory consumer protection.

14. Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible at support@neatkitchenbase.com.

We will make reasonable efforts to assist if the order has not yet been dispatched or entered a stage where the requested change cannot be made.

Once a parcel has been handed to the carrier, cancellation before delivery may no longer be practical. However, eligible online purchases remain subject to the statutory right of withdrawal described in our Return and Refund Policy.

15. Contact Us About Shipping

For questions about shipping fees, order processing, tracking, delivery addresses, delays or damaged parcels, contact:

Organized Workspace
Rua do Crucifixo
Lisboa, PT-11 1100-184
Portugal

Email: support@neatkitchenbase.com
Website: https://www.neatkitchenbase.com

Please include your order number and delivery postcode in your message where relevant.

16. Policy Updates

We may update this Shipping Policy to reflect changes in delivery providers, fulfilment arrangements, shipping prices or legal requirements.

The latest version will be published on our website. Any changes remain subject to applicable consumer protection law and will not remove rights relating to an order already placed.